Refund Policy

Last Updated: October 20, 2026

At TMJAID Roller, we want you to feel confident when purchasing from us. Please review the following policy before requesting a return, replacement, or refund.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a standard return, the product must be:

• In its original condition

• Undamaged

• Free from excessive signs of use

• Returned with its original packaging where reasonably possible

• Accompanied by proof of purchase or your order number

Returns requested more than 30 days after delivery may not be accepted except where required by applicable law.

2. How to Request a Return

Before sending a product back, please contact us through the Contact page on tmjaidroller.com.

Please include:

• Your full name

• Order number

• Email address used for the order

• Reason for the return

• Photos or videos if the product arrived damaged or defective

Do not send a return without contacting us first, as unauthorized returns may not be accepted or processed correctly.

If your return is approved, we will provide instructions regarding where and how the product should be returned.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your TMJAID Roller arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible.

Please provide photographs showing the issue together with your order information.

After reviewing the issue, we may offer an appropriate resolution, including:

• A replacement

• A refund

• Another reasonable solution

depending on the circumstances and product availability.

4. Used Products

Because TMJAID Roller is a personal facial wellness product that comes into direct contact with the skin, products showing excessive use, contamination, intentional damage, or misuse may not qualify for a standard return for hygiene and safety reasons.

This restriction does not affect your rights regarding products that were defective or damaged when received or any rights that cannot be excluded under applicable consumer law.

5. Non-Returnable Items

The following may not qualify for a return unless defective or otherwise required by law:

• Products damaged through misuse or improper care

• Products damaged after delivery through accident or modification

• Products showing excessive wear or contamination

• Gift cards, if offered

• Items marked as final sale at the time of purchase, where legally permitted

6. Return Shipping

Unless your product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.

We recommend using a trackable shipping method when returning an item.

TMJAID Roller is not responsible for return packages lost before they reach us.

7. Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Shipping fees, customs duties, taxes, or other third-party charges may not be refundable unless required by applicable law.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or shipped, but cancellation cannot be guaranteed.

Once an order has been shipped, it must generally be handled under the standard return process.

9. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, the customer may be responsible for any additional shipping charges required to resend the order.

If a package is returned to us and a refund is requested, shipping charges may be deducted from the refund where legally permitted.

10. Lost or Missing Packages

If tracking indicates that your package has been lost in transit, contact us so we can review the shipment with the applicable carrier.

If tracking shows that an order was successfully delivered but you cannot locate it, please first check:

• Around the delivery location

• With household members

• With neighbors

• With your building management or reception

• With the shipping carrier

We will reasonably assist with carrier investigations, but we cannot guarantee reimbursement for packages confirmed by the carrier as successfully delivered.

11. International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

These charges are generally not refundable by TMJAID Roller.

International return shipping costs are the customer's responsibility unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise.

12. Exchanges

We do not guarantee direct exchanges.

Where appropriate, we may provide a replacement for a damaged, defective, or incorrect item.

For other returns, you may be asked to return the original item for a refund and place a new order separately.

13. Consumer Rights

Nothing in this Refund Policy is intended to limit rights available to you under applicable consumer protection laws.

Where local law provides rights that are more favorable than this policy, those legal rights will apply.

14. Contact Us

For questions regarding a return or refund, please contact us through the Contact page on tmjaidroller.com.

Please include your order number whenever possible so we can assist you more efficiently.

TMJAID Roller
tmjaidroller.com